Refund policy

At Madina Herbal, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns
Products can only be returned if they are damaged, defective, or incorrect.
The product must be unused and in its original packaging.
Return requests must be made within 3 days of delivery.

2. Non-Returnable Items
Opened or used products
Products damaged due to misuse
Items without original packaging

3. Return Process
Contact our support team with your order details and proof (photo/video) of the issue.
Once approved, we will guide you through the return process.

4. Refund Policy
Refunds will be processed after inspection of the returned product.
Approved refunds may take 5–7 business days to complete.
Refunds will be issued via the original payment method or bank transfer.

5. Exchange Policy
We offer exchanges only for damaged or incorrect items.
Exchange requests follow the same process as returns.

6. Shipping Costs
If the return is due to our mistake (damaged/wrong item), we will cover the shipping cost.
Otherwise, return shipping costs are the customer’s responsibility.

7. Contact Us
For return requests or questions, please contact our customer support team through our website. THANK YOU